Refund Policy

1. Our 7-Day Satisfaction Guarantee At Thrive, we are committed to providing a premium 4K streaming experience. If you are not completely satisfied with the quality of your connection within the first 7 days of your purchase, we are here to help.

2. Technical Support First Most issues regarding buffering or setup are related to device configuration or local internet settings. Before a refund is processed, you must contact our Thrive VIP Support team via WhatsApp. Our experts are available 24/7 to walk you through the 60-second optimization process to ensure your system is running at peak performance.

3. Eligibility for Refund Refunds may be granted under the following conditions:

• The Thrive technical team is unable to resolve a persistent connection issue on a compatible device.

• The request is made within 7 days of the original transaction date.

• The account has not violated our Terms of Service (e.g., unauthorized reselling or sharing codes).

4. Non-Refundable Situations We cannot offer refunds in cases where:

• The user’s local internet speed does not meet the minimum requirements for 4K streaming.

• The user no longer wishes to use the service but has no technical issues.

• The account was suspended due to a violation of usage terms.

5. How to Request a Refund To initiate a request, please message our billing department via the Thrive WhatsApp link on our website. Please include your order number and a brief description of the technical issue you encountered.

6. Processing Time Once approved, refunds are processed back to the original payment method within 5–10 business days, depending on your financial institution.